Natural Characteristics Disclaimer
All crystals, stones, and related products we sell are 100% natural. Each piece is a unique masterpiece of nature. Its color, texture, form, fractures, inclusions, surface pits, and combinations are all natural characteristics, not product defects. We strive to display their true appearance in descriptions and images, but cannot guarantee that the product you receive will be identical to the picture. Natural characteristics are not valid reasons for returns or exchanges. We appreciate your understanding and celebration of this unique beauty.
Energy & Efficacy Disclaimer
Energy Product Disclaimer
The descriptions of crystal properties, chakra correspondences, and metaphysical benefits are based on ancient texts, traditional culture, and personal experiences, which have not been scientifically verified. Our products are designed to support and inspire your meditation, relaxation, personal growth, and spiritual journey. They are not a substitute for professional medical, psychological, or psychiatric diagnosis, treatment, or advice. If you have a health concern, please consult a qualified healthcare professional. Your purchase and use of our products signify that you understand and agree that the seller makes no guarantees about their energetic effects and assumes no liability for your personal experiences resulting from their use.
Safety Disclaimer
- Essential Oils: Are highly concentrated and must be diluted with a carrier oil before skin application. Perform a patch test prior to use. Avoid contact with eyes and mucous membranes. Pregnant/nursing women, children, and individuals with specific health conditions should consult a doctor before use. Do not ingest orally.
- Candles: Always place on a fire-resistant surface away from children, pets, flammables, and drafts. Never leave burning unattended. The container will become hot; do not touch or move while alight. Keep wick trimmed to avoid sooting.
- Crystals: Some crystals (e.g., Azurite, Malachite) may oxidize or release elements in water; research cleaning methods. Avoid prolonged sun exposure to prevent fading.
We are not responsible for any damage resulting from failure to follow these safety guidelines.
Custom Service Agreement
Custom services (e.g., crystal combinations, engraving, specific energy setting) require full communication and confirmation with the customer. The final design plan confirmed by you (via email, message, etc.) will be the sole basis for production. Custom orders are final sale and cannot be returned or exchanged. Please double-check all details before placing a custom order. The seller is not responsible for issues arising from incorrect information provided by the customer (e.g., wrong engraving text).
Shipping & Delivery Disclaimer
We promise to package items securely for safe transportation. However, once the order is handed over to the shipping carrier (e.g., USPS, FedEx, DHL, SF Express), the risk of delay, loss, or damage during transit is transferred to the carrier and the customer. In case of a lost or damaged parcel, we will assist you in filing a claim with the carrier but cannot be held directly responsible. For international orders, any applicable tariffs, duties, or import taxes are the buyer’s responsibility.